In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:. Meanwhile, we would recommend you to follow the suggestion from this article: Troubleshoot black screen or blank screen errors.
If the issue persists, then we would suggest you to roll back the display driver. Let us know the results. If the issue persists, we will certainly assist you further. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. I have very simular issue simptom based , but different HW set. Not find any working solution yet too. Have an idea it can be related to Monitor driver. Using these crash dump analysis software, you can get a detailed report on what caused your computer or an application to crash.
Most of them are minidump viewer software which let you view minidump files. By default,. The report generated by these crash dump analyzer software includes information like exception error , exception code , dump class , dump qualifier , dump type , faulting IP , primary problem class , failure bucket ID , failure ID hash string , crash time , bug check string , bug check code , parameters , caused by driver , crash address , etc.
By evaluating the crash dump report, you can take actions accordingly to make sure that your system works properly. BlueScreenView is my favorite crash dump analyzer software in this list. It performs detailed memory dump analysis and generates crash report, which can be exported in HTML format.
WinDbg is a debugging tool for Windows. While installing SDK, make sure you have have marked check on Debugging Tools for Windows feature to install for crash dump analysis.
As you open a minidump file, whole crash report is generated and displayed in a window. You can analyze these information in order to know what went wrong.
In case of trouble in crash dump analysis, check here. WindDbg is a good crash dump analyzer. It lets you evaluate minidump files.
You can also use its command line mode for memory dump analysis. BlueScreenView is a free crash dump analyzer software for Windows. Using this software, you can view these crash dump files and get information regarding causes of blue screen.
By default, it displays minidump files stored in default location on your PC. If the server is virtualized, disable auto reboot after the memory dump file is created. This lets you take a snapshot of the server in-state and also if the problem recurs.
For more information, see the following video:. Finding the root cause of the crash may not be easy. Hardware problems are especially difficult to diagnose because they may cause erratic and unpredictable behavior that can manifest itself in various symptoms. When a Stop error occurs, you should first isolate the problematic components, and then try to cause them to trigger the Stop error again.
If you can replicate the problem, you can usually determine the cause. The next section discusses how to use this tool. Advanced troubleshooting of crash dumps can be very challenging if you are not experienced with programming and internal Windows mechanisms. We have attempted to provide a brief insight here into some of the techniques used, including some examples.
However, to really be effective at troubleshooting a crash dump, you should spend time becoming familiar with advanced debugging techniques. Also see the advanced references listed below. Verify that the computer is set up to generate a complete memory dump file when a crash occurs. See the steps here for more information. Locate the memory. On the other computer, download the Windows 10 SDK. Start the install and choose Debugging Tools for Windows.
This installs the WinDbg tool. This is the recommended method. If the computer is not connected to the Internet, you must specify a local symbol path. Click on Open Crash Dump , and then open the memory.
See the example below. There should be a link that says! Click that link. This will enter the command! There will be rows of numbers with each row followed by a colon and some text. See Using the! There are many possible causes of a bugcheck and each case is unique. The problem here is with mpssvc which is a component of the Windows Firewall. The problem was repaired by disabling the firewall temporarily and then resetting firewall policies. Additional examples are provided in the Debugging examples section at the bottom of this article.
We estimate that about 75 percent of all Stop errors are caused by faulty drivers. The Driver Verifier tool provides several methods to help you troubleshoot. For example, the tools here may point the finger at a specific device driver. This could mean that the device driver itself is buggy, or that the underlying hardware is failing. Either way, it will give you a place to start searching. The Windows Reliability Monitor offers a quick, user-friendly interface that displays recent system and application crashes.
It was added in Windows Vista, so it will be present on all modern versions of Windows. The Reliability Monitor window is arranged by dates with columns at the right representing the most recent days. You can see a history of events for the last few weeks, or you can switch to a weekly view. The column for each day shows events recorded for that day. For example, the history will show when you installed software, so you might be able to see whether crashes started occuring after the installation of a particular app.
If you see an interesting event listed, double-click it to open a details window with more information. Here, we can see that Windows had trouble starting due to trouble with a hard disk. In a best case scenario, it might advise you to install updated hardware drivers. Really, the Reliability Monitor is more useful for giving you an idea of when crashes or other major events happened, seeing other events that surrounded those crashes, and getting a start on narrowing down possible causes.
When Windows encounters a blue screen error, it dumps the memory files to a local file that sometimes contains useful information for troubleshooting those errors. This tool displays a list of saved dump files. You can click any dump file to see the information it contains. The list of drivers at the bottom of the window may also be helpful.
For example, the blue-screens may consistently implicate a particular driver file, such as your graphics hardware driver. Or, that specific driver may be crashing because the underlying hardware itself is damaged.
Either way, it can help point you in a more specific direction. The above tools can help you get more of a handle on your problem.
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